外贸英语·订单之路30篇（4）
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Handling a Small Complaint
处理一个小投诉
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Lisa emails Tom: 'Three towels have wrong tags.'
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She attaches clear photos of the issue.
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Tom replies within two hours and apologizes.
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He promises replacement tags by express mail.
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He also offers a 2% discount on next order.
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Lisa thanks him and says she trusts his team.