外贸英语·订单之路30篇（4）
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Handling a Small Complaint
处理一个小投诉
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Lisa emails Tom: 'Three towels have wrong tags.'莉萨给汤姆发邮件：“三条毛巾的标签贴错了。”
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She attaches clear photos of the issue.她附上了问题的清晰照片。
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Tom replies within two hours and apologizes.汤姆两小时内回复并致歉。
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He promises replacement tags by express mail.他承诺通过快递寄送替换标签。
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He also offers a 2% discount on next order.他还提供下次订单2%的折扣。
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Lisa thanks him and says she trusts his team.莉萨表示感谢，并称信任他的团队。