高频口语场景·英语30篇（1）

4 / 30

退回有瑕疵的商品

I bring the original receipt, packaging, and the defective headphones to the store’s customer service desk.
The staff member listens carefully and asks, 'Did this happen within the first week of use?' before checking the warranty.
I explain clearly: 'The left earbud stopped working yesterday, even though I only used it for three hours total.'
They offer either a full refund or a replacement — I choose the new pair since the model is still in stock.
Before leaving, I ask, 'Will you email me the confirmation number for this return?' to keep a record.
If the issue isn’t resolved on-site, they promise to call me back within 48 hours with a solution.
I appreciate their polite tone and willingness to solve problems without making me feel embarrassed.
Later, I write a short review online mentioning how helpful and efficient their service was.