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Returning a Faulty Item
退回有瑕疵的商品
精读先不看文字,完整听一遍。
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I bring the original receipt, packaging, and the defective headphones to the store’s customer service desk.我带着原始收据、包装盒和有问题的耳机前往商店客服台。
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The staff member listens carefully and asks, 'Did this happen within the first week of use?' before checking the warranty.工作人员仔细倾听,先问:‘这是在使用第一周内发生的吗?’然后查看保修信息。
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I explain clearly: 'The left earbud stopped working yesterday, even though I only used it for three hours total.'我清楚说明:‘左耳塞昨天就失灵了,而我总共只用了三小时。’
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They offer either a full refund or a replacement — I choose the new pair since the model is still in stock.他们提供全额退款或更换服务——我选了新耳机,因为这款型号仍有库存。
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Before leaving, I ask, 'Will you email me the confirmation number for this return?' to keep a record.离开前,我问道:‘能将退货确认号邮件发给我吗?’以便留作记录。
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If the issue isn’t resolved on-site, they promise to call me back within 48 hours with a solution.如果现场无法解决,他们承诺48小时内电话联系我并给出解决方案。
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I appreciate their polite tone and willingness to solve problems without making me feel embarrassed.我很欣赏他们礼貌的态度,以及主动解决问题、不让我感到尴尬的诚意。
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Later, I write a short review online mentioning how helpful and efficient their service was.之后,我在网上写了简短好评,称赞他们的服务既贴心又高效。
精读 · 大约 10 分钟
听 → 读 → 学表达 → 懂 → 今天会说这一句 → 跟读录音 → 自己说一句。
③ 学 · 重点表达
- I appreciate their polite tone and willingness to solve problems without making me feel embarrassed. 我很欣赏他们礼貌的态度,以及主动解决问题、不让我感到尴尬的诚意。
- Later, I write a short review online mentioning how helpful and efficient their service was. 之后,我在网上写了简短好评,称赞他们的服务既贴心又高效。
- I bring the original receipt, packaging, and the defective headphones to the store’s customer service desk. 我带着原始收据、包装盒和有问题的耳机前往商店客服台。
④ 懂 · 选一选
⑤ 今天会说这一句
I appreciate their polite tone and willingness to solve problems without making me feel embarrassed.
⑥ 跟读并录音
I appreciate their polite tone and willingness to solve problems without making me feel embarrassed.
第一版:录下来、回听、再听标准音。系统打分以后再加。
⑦ 说 · 自己来一句
用今天的表达,自己说一句。
例子:I appreciate their polite tone and willingness to solve problems without making me feel embarrassed.
已记下。连续天数以后会显示在课表里。
陈老师指导
课程开发中,敬请期待。成人和孩子都可以先自学听读、精读。
这边的讲解音轨还在做。想先跟着老师走完固定 30 课,可以去陈老师带读社(和自学通行不是同一份会员)。
课程开发中,敬请期待。