高频口语场景·英语30篇（1）
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Returning a Faulty Item
退回有瑕疵的商品
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I bring the original receipt, packaging, and the defective headphones to the store’s customer service desk.
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The staff member listens carefully and asks, 'Did this happen within the first week of use?' before checking the warranty.
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I explain clearly: 'The left earbud stopped working yesterday, even though I only used it for three hours total.'
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They offer either a full refund or a replacement — I choose the new pair since the model is still in stock.
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Before leaving, I ask, 'Will you email me the confirmation number for this return?' to keep a record.
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If the issue isn’t resolved on-site, they promise to call me back within 48 hours with a solution.
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I appreciate their polite tone and willingness to solve problems without making me feel embarrassed.
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Later, I write a short review online mentioning how helpful and efficient their service was.