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Complaining Politely About a Late Delivery
礼貌投诉配送延误
精读先不看文字，完整听一遍。
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My order was scheduled for delivery yesterday by 6 p.m., but it hasn’t arrived.我的订单原定昨天下午6点前送达，但至今未收到。
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I checked the tracking link, and the status hasn’t updated since noon.我查看了物流链接，但状态自中午起再未更新。
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I understand unexpected delays happen—could you tell me what went wrong?我理解意外延误难免，能否告知具体出了什么问题？
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Would it be possible to offer a discount or free shipping on the next order?下次订单能否提供折扣或免运费？
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I need these textbooks for Monday’s class—can you guarantee arrival by then?我周一上课急需这些教材，能否确保届时送达？
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Could you share the revised estimated time of arrival with tracking details?能否提供更新后的预计送达时间及详细物流信息？
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I’d prefer a callback rather than an email reply if possible.如方便，希望能电话回访而非邮件回复。
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Thank you for looking into this—I truly appreciate your support.感谢您跟进此事，非常感激您的支持。
精读 · 大约 10 分钟
听 → 读 → 学表达 → 懂 → 今天会说这一句 → 跟读录音 → 自己说一句。
③ 学 · 重点表达
- Thank you for looking into this—I truly appreciate your support. 感谢您跟进此事，非常感激您的支持。
- I understand unexpected delays happen—could you tell me what went wrong? 我理解意外延误难免，能否告知具体出了什么问题？
- I’d prefer a callback rather than an email reply if possible. 如方便，希望能电话回访而非邮件回复。
④ 懂 · 选一选
⑤ 今天会说这一句
Thank you for looking into this—I truly appreciate your support.
⑥ 跟读并录音
Thank you for looking into this—I truly appreciate your support.
第一版：录下来、回听、再听标准音。系统打分以后再加。
⑦ 说 · 自己来一句
用今天的表达，自己说一句。
例子：Thank you for looking into this—I truly appreciate your support.
已记下。连续天数以后会显示在课表里。
陈老师指导
课程开发中，敬请期待。成人和孩子都可以先自学听读、精读。
这边的讲解音轨还在做。想先跟着老师走完固定 30 课，可以去陈老师带读社（和自学通行不是同一份会员）。
课程开发中，敬请期待。