高频口语场景·英语30篇（5）

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反馈网购订单中缺货物品

Hi, I received my order today, but the blue notebook wasn’t included.
The tracking number shows full delivery, and the box had no visible damage.
I checked all packaging layers carefully, including the inner plastic wrap.
The invoice clearly lists one blue notebook, item code NB-458-BL.
Could you please confirm whether it was accidentally omitted or shipped separately?
If it’s missing, I’d prefer a replacement rather than a refund.
Let me know if you need photos of the unopened box or packing slip.
I’m happy to return the incorrect item if a wrong one was sent instead.
Please reply within two business days so I can plan accordingly.
Thank you for helping resolve this quickly and politely!