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Reporting a Missing Item from an Online Order
反馈网购订单中缺货物品
精读先不看文字,完整听一遍。
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Hi, I received my order today, but the blue notebook wasn’t included.你好,我今天收到了订单,但里面没有蓝色笔记本。
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The tracking number shows full delivery, and the box had no visible damage.物流单号显示已全部送达,且外包装盒无明显破损。
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I checked all packaging layers carefully, including the inner plastic wrap.我仔细检查了所有包装层,包括内层塑料膜。
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The invoice clearly lists one blue notebook, item code NB-458-BL.发票上明确列出了1本蓝色笔记本,货号NB-458-BL。
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Could you please confirm whether it was accidentally omitted or shipped separately?请问能否确认是遗漏发货,还是单独寄出?
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If it’s missing, I’d prefer a replacement rather than a refund.如果确实缺失,我更希望补发,而非退款。
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Let me know if you need photos of the unopened box or packing slip.如需未拆封的包裹或装箱单照片,请告知。
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I’m happy to return the incorrect item if a wrong one was sent instead.若误发了其他商品,我也愿意退回。
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Please reply within two business days so I can plan accordingly.请在两个工作日内回复,以便我妥善安排。
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Thank you for helping resolve this quickly and politely!感谢您快速、礼貌地协助解决此事!
精读 · 大约 10 分钟
听 → 读 → 学表达 → 懂 → 今天会说这一句 → 跟读录音 → 自己说一句。
③ 学 · 重点表达
- Thank you for helping resolve this quickly and politely! 感谢您快速、礼貌地协助解决此事!
- The invoice clearly lists one blue notebook, item code NB-458-BL. 发票上明确列出了1本蓝色笔记本,货号NB-458-BL。
- I checked all packaging layers carefully, including the inner plastic wrap. 我仔细检查了所有包装层,包括内层塑料膜。
④ 懂 · 选一选
⑤ 今天会说这一句
Thank you for helping resolve this quickly and politely!
⑥ 跟读并录音
Thank you for helping resolve this quickly and politely!
第一版:录下来、回听、再听标准音。系统打分以后再加。
⑦ 说 · 自己来一句
用今天的表达,自己说一句。
例子:Thank you for helping resolve this quickly and politely!
已记下。连续天数以后会显示在课表里。
陈老师指导
课程开发中,敬请期待。成人和孩子都可以先自学听读、精读。
这边的讲解音轨还在做。想先跟着老师走完固定 30 课,可以去陈老师带读社(和自学通行不是同一份会员)。
课程开发中,敬请期待。