外贸英语·订单之路30篇（8） - Reader

外贸英语·订单之路30篇（8）

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Handling a Small Quality Complaint Gracefully

Handling a Small Quality Complaint Gracefully

妥善处理小质量投诉

Mr. Lee emailed about three shirts with wrong labels.
Lily replied within two hours and apologized sincerely.
She asked for photos and the carton number.
Her team found the error in packing line B.
She offered to replace them free by express mail.
She also sent a small gift card as goodwill.
Mr. Lee thanked her and kept the order.
Good service turns problems into trust.

精读 · 大约 10 分钟

听 → 读 → 学表达 → 懂 → 今天会说这一句 → 跟读录音 → 自己说一句。

③ 学 · 重点表达

Lily replied within two hours and apologized sincerely. 莉莉两小时内回复并真诚致歉。
She asked for photos and the carton number. 她索要了照片和纸箱编号。
Mr. Lee thanked her and kept the order. 李先生表示感谢并保留了订单。

④ 懂 · 选一选

这篇中文题目最接近哪一句？妥善处理小质量投诉一次学校运动会的通知一份超市购物清单

课文第一句的意思更接近？李先生发邮件称三件衬衫标签贴错。今天学校放假了。请把窗户打开。

这一课主要在讲什么？（看英文标题） Handling a Small Quality Complaint Gracefully How to cook noodles A maths worksheet

⑤ 今天会说这一句

Lily replied within two hours and apologized sincerely.

⑥ 跟读并录音

Lily replied within two hours and apologized sincerely.

第一版：录下来、回听、再听标准音。系统打分以后再加。

⑦ 说 · 自己来一句

用今天的表达，自己说一句。

例子：Lily replied within two hours and apologized sincerely.

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