外贸英语·订单之路30篇（8）
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Handling a Small Quality Complaint Gracefully
妥善处理小质量投诉
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Mr. Lee emailed about three shirts with wrong labels.李先生发邮件称三件衬衫标签贴错。
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Lily replied within two hours and apologized sincerely.莉莉两小时内回复并真诚致歉。
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She asked for photos and the carton number.她索要了照片和纸箱编号。
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Her team found the error in packing line B.她的团队在B包装线上发现了错误。
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She offered to replace them free by express mail.她主动提出免费快递更换。
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She also sent a small gift card as goodwill.她还附送了一张小额礼品卡以表诚意。
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Mr. Lee thanked her and kept the order.李先生表示感谢并保留了订单。
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Good service turns problems into trust.优质服务能将问题转化为信任。