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Handling a Small Post-Delivery Issue
处理小的售后问题
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Mr. Lee emails: 'Two cartons have wrong size labels.'李先生邮件称：“两个纸箱的尺寸标签印错了。”
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Lisa replies within two hours.莉萨两小时内回复。
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She says sorry and asks for photo proof.她致歉并索要照片证明。
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She checks our packing records right away.她立即核查了我们的装箱记录。
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Yes — two labels were printed wrong.是的——两张标签印错了。
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She arranges a free replacement by air.她安排空运免费更换。
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New labels arrive in 3 business days.新标签3个工作日内送达。
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Mr. Lee thanks her for the fast fix.李先生感谢她迅速解决问题。