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跨文化贸易沟通·订单连载30篇（4）

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Handling a Small Post-Sale Issue

Handling a Small Post-Sale Issue

处理小额售后问题

  1. Customer says three bags have loose threads.
  2. We say sorry and ask for photo proof.
  3. We send five new bags by express mail.
  4. We also add a small gift card.
  5. We update our QC checklist right away.
  6. Customer replies 'Thank you — very kind.'
  7. We log this case in our system.
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