Post-Delivery Review: Feedback Loops, Not Afterthoughts

交付后复盘：反馈闭环，而非事后补救

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Within 48 hours of cargo receipt, Customer Success Lead Amara sent a five-question survey—each tied to a specific process stage, not general satisfaction.
She asked: 'Did packaging match the pre-shipment video?' and 'Was the HS code explanation clear in your customs filing?'—not 'How was everything?'

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