日常英语场景30篇（6）
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Returning a Defective Kitchen Appliance to the Store
退回有缺陷的厨房电器
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I brought the blender back with its original box, receipt, and a sticky note showing where the blade wobbled.
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The cashier scanned the receipt, saw it was purchased 11 days ago, and said, 'We honor 14-day returns—even without the bag.'
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I explained that it made a loud grinding noise after five seconds and shut off automatically.
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She didn’t ask for a video—just plugged it in behind the counter, heard the noise, and nodded.
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Instead of a refund, she offered store credit plus a $10 discount on a quieter model launching next week.
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She printed a new receipt, circled the discount, and wrote 'No receipt needed for exchange' on it.
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I asked if the old blender would be recycled, and she confirmed their e-waste partner handles all returns responsibly.
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Walking out, I held both credit slip and a free cleaning brush—no guilt, no hassle, just fairness.