外贸英语·订单之路30篇（6）
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Handling a Small Complaint After Delivery
处理交付后的小投诉
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The buyer said two boxes had wrong colors.买家称有两个箱子颜色错误。
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Lisa checked her final QC photos and records.丽莎核对了最终质检照片和记录。
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She saw the error and apologized at once.她发现错误后立即致歉。
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She offered to send correct items by air next week.她提出下周空运补发正确商品。
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She also added a small gift as thanks for patience.她还额外附赠一份小礼物以表感谢。
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The buyer replied ‘Thank you — we trust you.’买家回复：“谢谢——我们信任您。”
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Lisa logged the case in her service file.丽莎将此案例登记在服务档案中。
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Fast, kind replies keep long-term buyers happy.快速友善的回复能留住长期客户。