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Handling a Small Complaint After Delivery
处理交付后的小投诉
精读先不看文字，完整听一遍。
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The buyer said two boxes had wrong colors.买家称有两个箱子颜色错误。
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Lisa checked her final QC photos and records.丽莎核对了最终质检照片和记录。
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She saw the error and apologized at once.她发现错误后立即致歉。
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She offered to send correct items by air next week.她提出下周空运补发正确商品。
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She also added a small gift as thanks for patience.她还额外附赠一份小礼物以表感谢。
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The buyer replied ‘Thank you — we trust you.’买家回复：“谢谢——我们信任您。”
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Lisa logged the case in her service file.丽莎将此案例登记在服务档案中。
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Fast, kind replies keep long-term buyers happy.快速友善的回复能留住长期客户。
精读 · 大约 10 分钟
听 → 读 → 学表达 → 懂 → 今天会说这一句 → 跟读录音 → 自己说一句。
③ 学 · 重点表达
- The buyer said two boxes had wrong colors. 买家称有两个箱子颜色错误。
- Lisa checked her final QC photos and records. 丽莎核对了最终质检照片和记录。
- She saw the error and apologized at once. 她发现错误后立即致歉。
④ 懂 · 选一选
⑤ 今天会说这一句
The buyer said two boxes had wrong colors.
⑥ 跟读并录音
The buyer said two boxes had wrong colors.
第一版：录下来、回听、再听标准音。系统打分以后再加。
⑦ 说 · 自己来一句
用今天的表达，自己说一句。
例子：The buyer said two boxes had wrong colors.
已记下。连续天数以后会显示在课表里。
陈老师指导
课程开发中，敬请期待。成人和孩子都可以先自学听读、精读。
这边的讲解音轨还在做。想先跟着老师走完固定 30 课，可以去陈老师带读社（和自学通行不是同一份会员）。
课程开发中，敬请期待。