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Explaining a Tech Issue to Customer Support
向客服描述技术问题
精读先不看文字,完整听一遍。
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I log into the support portal and type, 'My laptop won’t connect to Wi-Fi after the latest OS update—even though other devices work fine.'我登录支持门户,输入:'我的笔记本电脑在最新系统更新后无法连接Wi-Fi,但其他设备一切正常。'
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I attach screenshots showing the error message 'No networks found' and the network settings page where Wi-Fi is toggled on.我附上两张截图:一张显示错误信息'未找到网络',另一张显示Wi-Fi已开启的网络设置页面。
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The agent replies, 'Let’s rule out simple fixes first—have you tried restarting both the router and your device?'客服回复:'我们先排除简单问题——您试过重启路由器和您的设备吗?'
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I respond, 'Yes, twice—and I also reset network settings, but the issue persists only on this machine.'我回复:'试过了,而且重启了两次;我还重置了网络设置,但只有这台机器有问题。'
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They guide me through checking the wireless adapter status in Device Manager, where I notice a yellow warning icon.客服指导我在设备管理器中检查无线网卡状态,我发现有个黄色警告图标。
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I send a photo of the icon and say, 'It says “Driver not installed”—but Windows says it’s up to date.'我发了一张该图标的截图,并说:'提示“驱动程序未安装”,但Windows显示驱动已是最新版。'
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They suggest downloading the latest driver directly from the manufacturer’s site, not Windows Update, and walk me through installation.客服建议我直接从厂商官网下载最新驱动(而非通过Windows更新),并一步步指导我完成安装。
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After rebooting, the Wi-Fi appears instantly—and I reply, 'Fixed! Thanks for knowing exactly where to look.'重启后Wi-Fi立刻恢复正常——我回复:'修好了!谢谢您一眼就找到了问题所在。'
精读 · 大约 10 分钟
听 → 读 → 学表达 → 懂 → 今天会说这一句 → 跟读录音 → 自己说一句。
③ 学 · 重点表达
- After rebooting, the Wi-Fi appears instantly—and I reply, 'Fixed! Thanks for knowing exactly where to look.' 重启后Wi-Fi立刻恢复正常——我回复:'修好了!谢谢您一眼就找到了问题所在。'
- I log into the support portal and type, 'My laptop won’t connect to Wi-Fi after the latest OS update—even though other devices work fine.' 我登录支持门户,输入:'我的笔记本电脑在最新系统更新后无法连接Wi-Fi,但其他设备一切正常。'
- I attach screenshots showing the error message 'No networks found' and the network settings page where Wi-Fi is toggled on. 我附上两张截图:一张显示错误信息'未找到网络',另一张显示Wi-Fi已开启的网络设置页面。
④ 懂 · 选一选
⑤ 今天会说这一句
After rebooting, the Wi-Fi appears instantly—and I reply, 'Fixed! Thanks for knowing exactly where to look.'
⑥ 跟读并录音
After rebooting, the Wi-Fi appears instantly—and I reply, 'Fixed! Thanks for knowing exactly where to look.'
第一版:录下来、回听、再听标准音。系统打分以后再加。
⑦ 说 · 自己来一句
用今天的表达,自己说一句。
例子:After rebooting, the Wi-Fi appears instantly—and I reply, 'Fixed! Thanks for knowing exactly where to look.'
已记下。连续天数以后会显示在课表里。
陈老师指导
课程开发中,敬请期待。成人和孩子都可以先自学听读、精读。
这边的讲解音轨还在做。想先跟着老师走完固定 30 课,可以去陈老师带读社(和自学通行不是同一份会员)。
课程开发中,敬请期待。