高频口语场景·英语30篇（7）

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I walk up to customer service and say, 'Hi, I’d like to return this sweater—I lost the receipt but still have the original packaging.'
The clerk scans the barcode and finds the item in their system, even though it was bought online three weeks ago.
She explains that without proof of purchase, I can only get store credit—not cash—but that’s fine with me.
I mention that the tag says 'dry clean only', but washing it once caused the color to fade badly.
She offers to check if the same style is available in another size, which saves me from repurchasing separately.
Before leaving, I ask how long the store credit stays valid—and she confirms it’s good for six months.
I thank her for being patient, especially since she’s handling five other returns at the same time.
On the way out, I notice the 'Returns Policy' poster near the exit, which now makes much more sense.