外贸英语·订单之路30篇（2）
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Quality Issue Fix: 8D Steps & Refund Talk
质量问题解决：8D步骤与退款沟通
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We start an 8D report within one business day.
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Team members fill assigned roles clearly.
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Root cause is tested, not guessed.
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We share draft steps before final sign-off.
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Refund amount matches defect rate exactly.
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We offer credit or bank transfer options.
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Buyers pick method; we act in 3 days.
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All 8D files go into shared cloud folder.