外贸英语·订单之路30篇（5）

2 / 30

寄出样品：逐项对标客户期待

After final sign-off from EcoHome’s design team, the sample lamp shipped via DHL on Tuesday morning.
We packed it in branded retail box with full documentation: test report, spec sheet, and care instructions.
The tracking number and estimated arrival date were emailed immediately with a friendly follow-up question.
Our quality team verified all components—including the dimmer switch sensitivity and USB output stability—before sealing.
Lisa added a handwritten note inside the box thanking them for the collaboration and inviting feedback.
When the client confirmed receipt, they praised the packaging but requested minor changes to the base color.
We logged this input in our revision tracker and aligned with production planning for the bulk order.
The sample cost was waived per agreement, though we clarified it covered only one unit—not accessories or custom tooling.
All communication stayed solution-focused, avoiding blame or over-promising on turnaround time.
Batch 0017-042 now moved from ‘sample stage’ to ‘pre-contract negotiation’ in our pipeline.