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Explaining a Prescription Refill Delay to a Pharmacist
向药剂师说明处方续配延误情况
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Hi, I’m here for my monthly refill of blood pressure medication, lisinopril.您好，我来取每月一次的降压药赖诺普利。
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My doctor emailed the updated prescription yesterday, but it hasn’t appeared in your system.我的医生昨天已将更新后的处方邮件发送过来，但系统里还没显示。
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Could you please check if it was sent to the correct pharmacy email address?麻烦您确认一下是否发到了正确的药店邮箱地址？
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I brought the printed confirmation from my clinic just in case you need it.我带了诊所打印的确认单，以备您需要。
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If there’s a delay, how long should I expect to wait before it’s processed?如果出现延迟，大概要等多久才能处理好？
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I’ve been taking this dose consistently, so skipping even one day worries me.我一直按时服用这个剂量，哪怕漏服一天都让我很担心。
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The pharmacist kindly checked her screen and found the file in the ‘pending’ folder.药剂师友善地查看了屏幕，发现文件在‘待处理’文件夹中。
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She called the clinic directly and resolved the issue within five minutes.她直接致电诊所，五分钟内就解决了问题。
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She handed me the pills with clear instructions and a follow-up reminder card.她把药交给我，并附上清晰的用药说明和复诊提醒卡。
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Thank you for treating urgent health needs with both speed and care.感谢你们以高效与细致并重的方式应对紧急健康需求。