The First Inquiry: Polite Yet Precise

第一封询盘：礼貌而精准

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Lisa Chen, an export sales executive at BrightHome Ltd., opened her inbox to find a new inquiry from Berlin HomeDesign GmbH.

亮居家有限公司出口销售主管李莎·陈打开邮箱，发现一封来自柏林家居设计有限公司的新询盘。
The subject line read 'Request for Quotation: Bamboo Kitchen Utensil Set – MOQ 500 pcs'.

邮件主题为“竹制厨房用具套装报价请求——起订量500件”。
She quickly scanned the email, noting the client’s clear specifications, target delivery date, and request for FOB Shanghai terms.

她快速浏览邮件，注意到客户明确的规格要求、目标交货日期及FOB上海条款请求。
Before replying, Lisa checked inventory availability and confirmed production capacity with the factory planner.

回复前，李莎核查了库存情况，并与工厂计划员确认了产能。
Her response included a professional greeting, product photos, unit price breakdown, and a gentle suggestion to discuss customization options.

她的回信包含专业问候、产品图片、单价明细，以及委婉提出可探讨定制选项。
She attached a proforma invoice template and added, 'We’re happy to provide samples within 5 working days upon confirmation.'

她附上了形式发票模板，并补充道：“确认后5个工作日内可提供样品。”
The client replied within 4 hours, praising her promptness and clarity — a strong start to cross-border collaboration.

客户4小时内即回复，称赞她响应迅速、信息清晰——跨境合作有了良好开端。
Lisa logged the interaction in CRM with tags: 'New Lead', 'EU Market', and 'Priority Follow-up'.

李莎在CRM系统中登记该互动，打上标签：“新线索”“欧洲市场”“优先跟进”