Sample Approval: Matching Expectations

打样确认：严守客户预期

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After receiving the PO, Lisa coordinated with R&D to produce three sample variants of the bamboo set: natural finish, engraved logo, and color-printed packaging.

收到采购订单后，丽莎协调研发部门制作了三款竹制套装样品：原色款、激光雕刻Logo款和彩色印刷包装款。
She shipped them via DHL Express with full tracking and included a detailed spec sheet plus care instructions in English and German.

她通过DHL快递寄出样品，全程可追踪，并附上中英文双语详细规格表及保养说明。
Two days later, the client emailed: 'The engraved version meets our brand standards, but please adjust the laser depth by 0.2mm for sharper contrast.'

两天后，客户邮件反馈：“雕刻款符合我方品牌标准，但请将激光雕刻深度调整0.2毫米，以提升对比度。”
Lisa shared the feedback instantly with the factory technician, who confirmed the revision could be done without delaying the bulk schedule.

丽莎立即将反馈转达工厂技术员，对方确认该修改可在不延误大货排期的前提下完成。
She sent revised photos within 24 hours and proposed a video call to walk through surface texture differences under studio lighting.

她在24小时内发送修订后的样品照片，并提议视频会议，在专业灯光下对比不同表面纹理效果。
The client approved the final sample and asked for a signed Certificate of Conformity before proceeding to contract signing.

客户批准最终样品，并要求签署《符合性证书》后，再推进合同签署。
Lisa ensured all documentation aligned with EU Regulation (EC) No 1935/2004 on food-contact materials.

丽莎确保所有文件均符合欧盟(EC) No 1935/2004号食品接触材料法规要求。
This step prevented rework later and built trust through technical transparency.

此举避免了后续返工，也以技术透明度赢得了客户信任。